FAQ / CONTACT US
Who is behind Alicja Confections?
Read about us and our story here.
How do you pronounce 'ALICJA'?
Ah-lee-tsee-ah.
I have an allergy! Can I still enjoy your chocolates?
All Alicja Confections products are made in our retail location at 829 Bank Street, Ottawa. In our facility, we make items that contain nuts, soy, dairy, gluten, and other allergens. We take extreme care to make our products that are dairy-free friendly and/or gluten-free friendly separately from others, but cross contamination is still possible.
Is your chocolate ethically sourced?
Yes! Alicja Confections sources chocolate from the best chocolate maker, Cacao Barry. Cacao Barry is certified sustainable under the Cocoa Horizon program. We are committed to empowering cacao farmers to improve their incomes, and stay active in supporting industry programs that aim at eradicating abusive child labor, keeping ecological sustainability in mind.
How do I order your products?
We offer local pick up (free), Canada-wide shipping (free shipping on orders over $50), US shipping (free shipping on orders over $100), and world-wide shipping*.
*Some countries are currently not accepting shipments from Canada due to COVID-19.
Local pickup
Convenient local pickup (free) from our Bank Street shop (829 Bank Street).
Step 1: Upon checkout, select local pickup.
Step 2: You’ll receive an email from us that your order is ready within 24 business hours. Once you receive the email, you are welcome to stop by to pick up your order any time during regular store hours (Monday - Friday, 10 am - 6 pm).
Shipping
World-wide shipping at a discounted rate with Canada Post.
Step 1: Upon checkout, select shipping.
Step 2: Full out yours or your recipient's shipping information (we can ship to someone on your behalf!) and we will ship your order within 3 business days of your order being placed. See more about our shipping policies here.
Do you have a tracking number for my order?
When we send your orders, we send out a little "Hey! We sent your order!" email. Please check your spam box if you have not received this email within 3 business days of ordering. If we did not include a tracking number, there is no tracking number! All orders sent by Letter Mail/Regular Mail do not include tracking to keep down cost for you. Postcard Chocolate Bars sent as postcards DO NOT include tracking and are sent via standard letter mail (5-15 business days).
I have a charity or cause looking for donations - Do you make donations?
Due to the high volume of requests, we were unable to make any donations at this time.
Still have a question you need answering? Send us a message below.
Our office hours are from 10 am to 5 pm, Monday to Friday. We typically respond within 48 hours. Please include your order number if inquiring about an existing order.