FAQ
Hello! You're probably on this page because you have some burning questions! Before you send us a message (even though we LOVE hearing from you), the answer to your question might be right here!
My favourite bar is sold out! When will you make more?
We make bars almost daily! Check back in a couple of days and we'll have it!
When is the deadline to subscribe to The Confection Club?
The 1st of the month is the deadline to receive that months bar. For example, if you want to receive the April bar, the deadline is April 1st!
When will my subscription be sent out?
If you subscribed before the deadline, your first bar (and ever bar after that) is sent on the 10th of every month. We try to time it so you get your bar in the middle of the month - it's a little mid month pick-me-up!
Do you have a tracking number for my order?
When we send your orders, we send out a little "Hey! We sent your order!" email. If we did not include a tracking number, there is no tracking number! All orders sent by Standard Shipping/Regular Mail do not include tracking to keep down cost for you! All subscriptions to The Confection Club are sent by Regular Mail.
I review products - Can you send me some samples?
Please send us a message! We get these inquiries very often, so please include your website or social media handles. We will not respond to spam or inquiries we are not interested in, thanks for your understanding!
I run a pop-up/trade show/event/etc. - Wanna come?
Heck yeah we do! Send us a message with any info we might need. We're always looking for local Ottawa and surrounding area shows, so if you'd like us to participate, send us an email! info@alicjaconfections.com
I have a store and want to sell your products - Do you wholesale?
We sure do! Please send us an email with information about your store such as it's location, what you sell there, and your social media handles/website. We have recently opened up our wholesale to all of Canada and USA after receiving so many emails in the last year. Give us a shout! info@alicjaconfections.com
I have a charity or cause looking for donations - Do you make donations?
We have a certain budget for charitable donations. Donation requests must be made 90 days before the event, and accompanied with a charitable donation receipt. Apologizes to those that cannot meet those requirements! We have this policy in place because we get this question A LOT and simply cannot contribute to every one of them. We reserve the right to deny any cause we feel doesn't reflect our beliefs and vision of Alicja Confections.
I just thought of the best flavour ever - Can you make it?
Uhh... Yeah! Fill out this online form and we will put it in our list of suggested flavours. If we make the flavour (and someone hasn't already suggested it), we'll contact you to send you a bar for free!