Shipping during COVID-19
Canada Post is currently reporting "Christmas levels" of shipment because of an influx in shipping due to COVID-19.
LETTER MAIL / BARS SENT AS POSTCARDS:
Canada Post letter mail shipping time is estimated between 5-15 business days - including within Ottawa. Typically, this estimate is accurate and an over estimation. Due to major delays reported by Canada Post, this estimate will likely be longer. We cannot track letter mail.
Canada Post - at times - is failing to scan packages that are submitted for shipment. This means packages that are sent may not have updated tracking information and may show "Shipping label submitted electronically by the shipper" with no further updates. When you receive a shipping notification from Alicja Confections, your package is being shipped the same day or next business day. Canada Post is experiencing very delayed shipping times with some times no updates on tracking.
We understand that waiting for your order is frustrating.
We are doing everything we can to get your order to you as quickly as possible. We have no further information to track your order than what is showing on Canada Post's website / we cannot track letter mail. Please do not hesitate to reach out to us - we will do our best to help and appreciate your support and patience at this time.
Alicja + The AC Team